School Name:^*

1. How satisfied are you with the pickup and drop-off timing?^*

2. How would you rate our driver's professionalism and attitude?^*

3. Are the buses clean and well-maintained?^*

4. How would you rate the condition and comfort of the buses?^*

5. How effective is our communication with your school (e.g. updates, delay notices, emergency alerts)?^*

6. Are you satisfied with how complaints or concerns are handled?^*

1. Were there frequent delays or breakdowns?^*

2. Were you adequately informed about delays, rerouting, or technical issues?^*

1. Are you satisfied with the safety precautions taken while transporting students?^*

2. Do you feel students are supervised well throughout the journey?^*

1. Any commendations or complaints about specific staff members (drivers or childminders)?^*

If yes, please tell us about the specific staff

2. Is there any unruly behavior from any of our staff?^*

If yes, tell us more of the unruly staff

3. Are our staff properly and neatly dressed?^*

If yes, tell us on what to do please!

What would you suggest we improve or introduce?^*

On a scale of 1 to 5, how would you rate our overall school bus service?^*

(1 = Very Poor, 5 = Excellent)

Would you recommend our service to other schools?^*

If no, please state why:

Filled By:

Designation:

Date: